IFD can provide monitoring for routine QA functions in the following
areas:
- Sampling Program - Evaluate and ensure the specification is adhered to by the supplier by
conducting physical, organoleptic, and restaurant performance testing on the product.
- Problem
Resolution - Compile product information associated
with complaints or concerns from the field ; determine degree and risk associated with the
complaint; resolve the issues.
- Consumer
Complaints - Evaluate quality
complaints originating from consumers and unit managers; determine degree and risk
associated with the complaint; resolve the issues.
- Sensory
Evaluation - Conduct organoleptic and sensory
evaluations to confirm compliance with standard/ control product.
- Records/
Systems Review - Review QC records to ensure
compliance with the specifications; review production data, etc.
- Specification
Updates - Communicate any deviations from specification to the
supplier and the client. Review and update
specifications as changes are made to the product.
- Distribution, Vendor, and Unit Follow-Up -
Recommend action needed by the field, supplier, and distribution centers to resolve
quality issues; alert suppliers when similar code dates appear on product complaints.
- Second Sourcing - Assist R & D in second sourcing projects by recommending approved
vendors and conducting sensory evaluation as needed.
IFD will provide follow-up and periodic reports to the client by
maintaining a database of all product evaluations, product complaints, sensory studies,
and product holds. This allows the client to make educated and scientifically based
decisions about their vendors and suppliers utilizing this valuable historical data. |
industrial food design, inc.
